FAQ’s and Information

Children under two (2) years of age are carried free; however they may not occupy a seat. Between the ages of two (2) and ten (10) are carried at eight dollars ($8.00). Children ten (10) years of age or over must pay the full fare.

  • Car seats are NOT permitted and are not safe on board on coach buses due to the lack of being able to fasten them to the seats.
  • Any passenger that is under the age of 10 must be accompanied by another passenger at least 15 years of age at all times.
  • Those passengers between the ages of 10 and 14 years may travel unaccompanied as long as the following criteria are met:
  • The passenger's trip will begin and end on the same schedule.
  • At the point of destination, an adult must wait for the passenger.


Regular "10- trip ticket book" will be good for travel any day of the week and any time of the day and may be used as a "family book". The forty (40) trip commuter book is limited for use up to 2 calendar months, and may be used by one individual only. These tickets will be accepted when being issued from the book only; tickets detached from book are void and may not be accepted.

Commutation tickets will be on sale all times. Commutation tickets will not be accepted if purchased from other that authorized agents of the company or is resold. Commutation tickets are only valid for transportation provided by MONSEY TRAILS CORP., and are not valid for transportation provided by any other carrier.

Tickets may be purchased in our office, from our drivers on the bus (when available) with cash or check. Drivers are not required to supply a receipt. A $15.00 fee will be charged for any returned checks.

Tickets cannot be purchased and or will not be honored at any point where the coach is not scheduled to stop.

Commutation tickets: wholly or partly unused tickets will no longer be refunded. No refunds will be issued to lost or stolen booklets.

10 - trip Ticket Books: No refund will be issued to the ten (10) trip commuter books.

Cash Fares: No refund will be issued for trips paid by cash.

Two pieces of luggage will be accepted for transportation in the luggage compartment and one personal item may be carried on the bus free of charge. Monsey Trails/Tours reserve the right to limit and charge customers for additional pieces of luggage in peak periods. A fee of $10.00 per piece on a space available basis will be in effect. Baggage is transported at the customer's risk; the company is not responsible for lost or damaged bags, or its contents.

Every effort is made by the company to retrieve lost items left on the bus. Items found at outlying locations should be shipped to the Spring Valley Office immediately at 8 Washington Ave. Spring Valley NY, 10977. Customers looking for items can try calling the "Lost & Found Department at 1.845.510.5100 ext 140 and follow detailed instructions, or submit their inquiry online. We try our best to retrieve lost or forgotten items and return them to their owners.

The company reserves the full control and discretion and the right during any trip to transfer passengers from one vehicle to another en route whenever operating conditions require it. The company also reserves the right to reroute passengers to another destination when, in the opinion of the company, operating conditions make this necessary. In case of insufficient seating capacity on any schedule, passengers will be placed on the next available coach. No reduced rate of special excursion tickets will be honored on limited trips unless specially provided in the Tariff issued.